REFUND & RETURNS POLICY

 

If for any reason you are not completely satisfied with your purchase or booking we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us within that time if you are not satisfied with your purchase so that we can resolve any problems.
In the case of the cooking school;

  • If Rainforest Bounty must cancel the scheduled school due to unforeseen circumstances, a minimum of seven days notice will be given.  You may either transfer your booking to another scheduled school date, or you can choose to obtain a complete refund of your fee.
  • Should you wish to reschedule your booking, there will be no fee to change your booking, if the request to change your booking is done earlier than 7 business days before the scheduled school date. 
  • If you desire to reschedule your booking within less than 7 business days from the scheduled date, you will incur an additional 10% admin fee to reschedule your booking.
  • If you desire to cancel your booking within less than 7 business days from the scheduled date, you will forfeit your booking fee.

Please email us within that time if you are not satisfied with your booking so that we can resolve any problems.

This refund policy does not apply to products which have been opened and used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken, except where it is clear that the protective packaging applied by Rainforest Bounty has been at fault. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we recommend you take out shipment registration of insurance with your postal carrier. Rainforest Bounty will not be responsible for parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by eWAY please visit www.eway.com.au


DELIVERY POLICY

PRODUCTS

 

 After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via standard post within 3-7 working days; however if goods are unavailable, delivery will take a little longer. If you wish to query a delivery please contact us in the first instance via email.

 

SLOW FOOD COOKING SCHOOL EXPERIENCE

 

After ordering online, you will receive an email confirmation from eWAY containing your booking details (if you have provided your email address). We will normally confirm receipt of your booking within a few minutes of booking. We will attempt to send you confirmation via standard post within 3-7 working days if you request a hard copy confirmation; however if a place is not available, we will respond via your nominated (preferred communication method) with an offer of an alternative date. If you wish to query a booking please contact us in the first instance via email


CONTACT US
FOR ORDERS OR MORE INFORMATION

PHONE: +61 7 4076 6544
EMAIL: info(at)rainforestbounty.com.au
VENUE: 66 Lindsay Rd, Malanda Qld 4885
POSTAL: PO Box 73, Malanda, Qld, 4885
Taste Paradise raise awareness and increase trade in local Tropical North Queensland produce with paddock-to-plate relationships.
At Rainforest Bounty we passionately believe in the sustainable farming of native species and landscape restoration as a viable alternative to intensively farmed crops.
Since the Australian Cassowary is listed as endangered, we ensure they have a safe habitat to establish their own territories on our land here at Rainforest Bounty. More info about Cassowaries: www.cassowaryrecoveryteam.org/